Refund and Return Policy

idlord67.com is operated by Dongguan New Pattern Investment Consulting Co., Ltd.
We value customer satisfaction and strive to provide high-quality cartoon and illustrated card products. Please review our return and refund policy carefully before placing an order.

1. Eligibility for Returns

Returns or refunds may be approved under the following circumstances:

lYou received a damaged or defective product

lYou received an incorrect item

lYour order arrived with missing items

All requests must be submitted within 7 days of delivery.

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

lDigital downloads

lPersonalized or customized products

lUsed or altered items

lOrders placed with incorrect information provided by the customer

3. Return Process

To request a return or refund, please contact our support team with:

lOrder number

lClear photos or videos of the issue

lA brief explanation of the problem

Email: support@idlord67.com

4. Refund Processing

Once approved, refunds will be processed to the original payment method.
Refund processing time typically takes 3–10 business days, depending on the payment provider.

5. Shipping Costs

Shipping fees are non-refundable, unless the issue is caused by our error.